Return policy for products

If you have changed your mind and need to return a product, we have our returns policy up until 10 days after the delivery date.

In-line with our returns policy, your item(s) needs to be:

  • Unopened
  • Unused
  • In its original packaging
  • In a resalable condition
  • With its proof of purchase
  • You will need to return any free gifts that came with the product.

If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you.

Please visit our office along with your order number and the item(s) you wish to exchange.

If you decide to cancel an order that has been delivered and would like us to collect the whole order, you may be eligible for a collection charge of HKD300 or more. Collection of the product(s) will only take place from the delivery address to which they were delivered.

For the return of items purchased in our office, please visit us along with your receipt and the item(s) you wish to return.


Exchange of products depends on our current stock levels. If we’re unable to offer an exchange, we can process a refund via the original payment method.

PayPal refunds can take up to 30 days.

For further information, please email to